YMCA Customer Service Jobs

YMCA Seattle Career Site

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Job Information

YMCA of Greater Seattle Membership Engagement II (Customer Service Representative) in Bellevue, Washington

Overview

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

Responsibilities

  1. Develops positive relationships including providing prompt and courteous service to members, participants and guests.

  2. Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.

  3. Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.

  4. Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.

  5. Balances and completes reports for financial transactions.

  6. May control access to facility.

  7. May open and/or close facility.

  8. Supports member engagement and retention activities of the branch.

  9. Provides guidance and support for assigned at-risk members and accurately maintains related records.

  10. Conducts follow up on prospects who have not joined, as assigned.

  11. Follow-ups on new member survey feedback, as assigned.

  12. Attends staff meetings and trainings as required.

  13. Other duties as assigned.

Qualifications

You should be 16 years of age or older and have:

  1. Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).

  2. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.

  3. Strong customer service skills, responding to multiple questions via phone, email and in person.

  4. Basic computer skills.

  5. Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

You'll be a great fit for the Seattle Y if you:

  • Thrive on working in a collaborative environment

  • Are very adaptable

  • Have high ownership and strong work ethic

  • Are a great problem solver who can think on your feet

  • Truly enjoy being of service to people

  • Like being part of a team that cares about one another as people and enjoy working together

  • Want to know that the work you do contributes to building a better, stronger community for all

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.

“YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other status protected by local, state , or federal law.

We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.

If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org or the HR department at 206.382.5082.”

Sales, Membership, Engagement, Collaboration,

MISSION STATEMENT:

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

OUR VALUES:

  • Respect

  • Responsibility

  • Honesty

  • Caring

  • Passion for Excellence

Job Locations US-WA-Bellevue

Posted Date 5 days ago (7/27/2021 9:00 PM)

ID 2021-12166

Type Regular Part-Time

# of Openings 2

Location Bellevue Family YMCA

Category Membership Services

Address 14230 Bel-Red Road

Minimum compensation USD $15.45/Hr.

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