YMCA Customer Service Jobs

YMCA Seattle Career Site

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Job Information

YMCA of Greater Seattle Membership Lead (Membership Engagement III) in SeaTac, Washington


Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

We have an awesome opportunity for the critical position of Lead Member Engagement Representative. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.You willhelp oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.

The YMCA of Greater Seattle is committed to providing a positive atmosphere that prioritizes safety and inclusivity for all employees. The YMCA of Greater Seattle has implemented safety standards and protocols related to preventative health measures based on CDC and local health department guidelines. YGS will comply with all WA State mandates regarding COVID vaccinations. All YGS staff in Child Care roles will be required to be fully vaccinated for COVID by October 18, 2021; All YGS staff will be required to be fully vaccinated for COVID by November 1, 2021 regardless of work location. Religious and Medical Exemptions will be considered at time of hire.


  1. Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.

  2. Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.

  3. Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.

  4. Balances and completes reports for financial transactions.

  5. Provides guidance/mentoring to Member Engagement team as needed.

  6. Circulates throughout the building to ensure safety and welfare of users and security of building.

  7. May lead orassist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.

  8. Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.

  9. May act as manager on duty if assigned.

  10. Provides guidance and support for assigned at-risk members and accurately maintains related records.

  11. Conducts follow up on prospects who have not joined, as assigned.

  12. Follow-ups on new member survey feedback, as assigned.

  13. May assist with other membership or program related reporting / follow-up as assigned.

  14. Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.

  15. Attends staff meetings and trainings as required.

  16. Other duties as assigned.


You should be 18 years of age or older and have:

  1. One or more years of relevant work experience (sales, retail, reception, customer service, etc.).

  2. High school diploma or equivalent. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.

  3. Exceptional customer service skills, responding to multiple questions via phone, email and in person.

  4. Strong computer skills and experience working with and database software and word processing.

  5. Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

  6. Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

You'll be a great fit for the Seattle Y if you:

  • Thrive on working in a collaborative environment

  • Are very adaptable

  • Have high ownership and strong work ethic

  • Are a great problem solver who can think on your feet

  • Truly enjoy being of service to people

  • Like being part of a team that cares about one another as people and enjoy working together

  • Want to know that the work you do contributes to building a better, stronger community for all

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.

“YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other status protected by local, state , or federal law.

We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.

If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org or the HR department at 206.382.5082.”

Enrollment, participation, associates, club, fellows, group, society, Personalized Wellness Planer, AnnuaSales, Membership, Engagement, Collaboration,


Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.


  • Respect

  • Responsibility

  • Honesty

  • Caring

  • Passion for Excellence

Job Locations US-WA-SeaTac

Posted Date 1 week ago (9/20/2021 7:04 PM)

ID 2021-12370

Type Regular Full-Time

# of Openings 1

Location Matt Griffin YMCA

Category Membership Services

Address 3595 S 188th Street

Minimum compensation USD $16.69/Hr.