YMCA Customer Service Jobs

YMCA Seattle Career Site

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Job Information

YMCA of Greater Seattle Registrar, Youth Enrichment Program in Seattle, Washington


Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

The Youth Enrollment Program Registrar works closely in a team setting with several other registrars under the guidance of the Registration Resources Manager. This team manages the administrative systems, policies, and procedures related to Youth Enrichment program enrollment, accounts receivable, collections, termination and reporting. Works closely with program staff throughout the YMCA of Greater Seattle to ensure a quality enrollment experience for all customers.

This position works remotely Monday-Friday with occasional on-site shifts as needed. Hours are full-time day-shifts with occasional evenings and weekends as necessitated.


  1. Maintains accurate Youth Enrichment program records and forms, providing hard copy or digital files for all program locations including licensed, enrichment and summer programs.

  2. Inputs data for new, renewing and terminating Youth Enrichment Program participants into the program management software. Ensures registration information is complete, accurate and entered in a timely manner.

  3. Develops and delivers trainings and provides resources for all software including program management, post registration management and electronic check-in and out for both staff and customers

  4. Responds to questions from prospective families providing up-to-date program information including capacity, pricing, scholarship, daily schedules, lesson plans and leadership. Refers prospective families to appropriate program or staff member when needed.

  5. Partners with branch employees to ensure a quality enrollment experience for families.

  6. Reviews and manages monthly accounts receivable reports and follows up on returned drafts.

  7. Manages third party payment accounts.

  8. Create all appropriate rostering and sign in sheets for Youth Enrichment Programs

  9. Administers the youth enrichment program’s financial assistance program and reporting.

  10. Troubleshoots, researches and resolves member, staff and customer issues in a timely manner; consistently provides excellent customer service.

  11. Participate in program audits with program staff to ensure program information is accurate.

  12. Ensures that Youth Enrichment Program’s administration best practices and policies are adhered to and assists with program audit preparation.

  13. Ensures that guidelines and procedures for accounting and related procedures are followed for cash reporting and other business functions.

  14. Attends staff meetings and trainings as required.

  15. Other duties as assigned.


  1. AA degree or equivalent post-secondary education or equivalent experience. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.

  2. One or more years of admin or related experience.

  3. Ability to manage and prioritize multiple projects.

  4. Excellent customer service skills, with the ability to prioritize and manage workflow and resolve questions via phone, email and in person.

  5. Strong communications skills, both written and verbal.

  6. Ability to produce professional documents, reports and well-crafted correspondence using various office software (e.g. Word, Excel, PowerPoint).

  7. Strong attention to details; must be able to type 40+ words per minute accurately.

  8. Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.

  9. Ability to travel to program sites and other branches.


  • Previous experience configuring ACTIVE Net modules

  • Experience with YMCA business functions and processes

  • Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).

  • Ability to speak any language in addition to English.

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.

“YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran , or any other status protected by local, state , or federal law.

We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.

If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org or the HR department at 206.382.5082.”


Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.


  • Respect

  • Responsibility

  • Honesty

  • Caring

  • Passion for Excellence

Job Locations US-WA-Seattle

Posted Date 6 days ago (7/26/2021 5:12 PM)

ID 2021-12103

Type Regular Full-Time

# of Openings 4

Location Association Office

Category Membership Services

Address 909 4th Avenue

Minimum compensation USD $18.22/Hr.